Refund & Cancellation Policy
1. Cancelling your beta pre-order
You can ask us to cancel your beta seat reservation any time before the beta is released. Here's what happens:
- We cancel the reservation tied to your email.
- We refund the payment to the same method you used.
- There is no automatic renewal to turn off.
2. When we'll refund you
We offer refunds in these cases:
- Before beta release - full refund if you decide not to keep your beta seat.
- After beta release - if you try Borzo and don't like the product, we'll refund your beta seat purchase.
- Service was down - if Borzo was unavailable for more than 48 hours straight because of us, you get a pro-rata refund for the downtime.
- We charged you twice - duplicate or wrong charges are refunded immediately.
3. When we won't
No refund in these situations:
- Your account was terminated because you broke the Public Offer Agreement.
4. How to ask for a refund
Email m@borzo.ai with:
- The email you signed up with.
- Why you want a refund.
- When and how much you paid.
We'll get back to you within 5 business days.
5. How refunds are processed
Money goes back to the same card you paid with:
- Visa/Mastercard - shows up in 5-10 business days, depends on your bank.
- We don't do cash refunds or send money to a different payment method.
Through LiqPay, refunds are sent back to the customer's card. Depending on our LiqPay refund settings, the refund is either processed from the company account or initiated once future incoming LiqPay payments cover the refund amount. LiqPay processes company-account refund requests within about one hour, and the final posting time depends on the customer's bank.
6. Chargebacks
Please talk to us before going to your bank. We'd rather sort things out directly and it's usually faster. If you do a chargeback and it's resolved in our favor, we may suspend your account.
7. Auto-renewal
There is no auto-renewal for the beta pre-order seat.
8. Future pricing
Future beta or full-release pricing may change, but your one-time beta seat purchase stays covered by the terms you accepted at checkout.
9. Contact
Phone: +380682124230
Email: m@borzo.ai